Your Payment Has Recently Failed

01How to Avoid Account Suspension

• 1
  Update Your Payment Info. Need to update your card? Click here to submit your new card details. Please note: we do not accept American Express or Discover cards.
• 2
  Call Your Bank. If the issue persists, kindly call your bank and ask them to clear the payment and stop rejecting future payments from ClientSwing altogether.

We've had a great relationship with Stripe since 2021, and the system works seamlessly — so the issue is most likely with your bank.

02Account Suspension Policy

To keep our service costs low and avoid the need for manual billing staff, we use a fully automated payment system. Please note the following SOP:

• 14-Day Retry. Our processor (Stripe) will automatically attempt to bill the card on file again 14 days after the initial failure.
• 5% Late Fee. If the initial payment is not resolved, a 5% late fee will be automatically added to your balance (similar to a credit card or utility provider).
• 30-Day Suspension. This is an automated system setting. If a balance remains unpaid for 30 days, the system will automatically suspend account access. We cannot manually override this suspension until the balance is settled.

03Why This Policy?

We strive to provide the best technology at the lowest possible price. By automating our payment monitoring and late-fee processing, we avoid the overhead of a dedicated collections department, allowing us to pass those savings directly on to you.