Grace period
You have a 14-day grace period after a failed payment. If payment isn't received by Day 14, your account will be suspended.
Flash Offer
Here is your flash offer.
We had a bunch of meetings in the past 3 weeks, some no-showed, and we're sending this offer to everyone.
If the counter reaches 0, the offer is off the table.
Update your payment info
Need to update your card? Submit your new card details securely below.
Update payment infoPlease note: we do not accept American Express or Discover cards.
01
How to avoid account suspension.
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1
Update your payment info
Need to update your card? Click here to submit your new card details. Please note: we do not accept American Express or Discover cards.
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2
Call your bank
If the issue persists, call your bank and ask them to clear the payment.
02
Important details.
Our payment processor (Stripe) will attempt to bill the card on file every other day for 14 days. If payment hasn't gone through by Day 14, Stripe will stop trying to process the charge.
We've had a great relationship with Stripe since 2021, and the system works seamlessly — so the issue is most likely with your bank.
03
Account suspension policy.
Reactivation
A $197 reactivation fee applies to restore your account if it gets suspended and you want to reactivate it in the future.
Reminders
You'll receive one more reminder the day before your account is cancelled if payment isn't made — when your payment failed, you received a text, email, and voicemail notification.