Check Your Bank App:
Look for any blocks on the payment to ClientSwing. Most banks allow you to tap the transaction and remove the block directly.
Call Your Bank:
If the issue persists, call your bank and ask them to clear the payment.
Update Your Payment Info
Need to update your card? Click HERE to submit your new card details.
Please Note: We do not accept American Express or Discover cards.
Our payment processor (Stripe) will attempt to bill the card on file every other day for 14 days. If payment hasn’t gone through by Day 14, Stripe will stop trying to process the charge.
We’ve had a great relationship with Stripe since 2021, and the system works seamlessly—so the issue is most likely with your bank.
You have a 14-day grace period after a failed payment. If payment isn’t received by Day 14, your account will be suspended.
A $197 reactivation fee applies to restore your account if your account gets suspended and you want to reactivate it in the future.
You'll receive one more reminder, the day before of your account being cancelled if payment isn't made—when your payment failed, you received a text, email, and voicemail notification.
Let’s get this sorted quickly to keep your account running smoothly!
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